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SALES, MARKETING & CUSTOMER SERVICES

EFFECTIVE TELEMARKETING SKILLS

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Training Time :

15 - 16 Januari 2020
13 - 14 Februari 2020
12 - 13 Maret 2020
15 - 16 April 2020
18 - 19 Mei 2020
15 - 16 Juni 2020
14 - 15 Juli 2020
13 - 14 Agustus 2020
14 - 15 September 2020
14 - 15 Oktober 2020
12 - 13 November 2020
14 - 15 Desember 2020


Durasi Training : 
2 Hari (Pkl. 09.00 - 17.00 wib)

 

Investment Fee :
Bandung : Rp. 3.500.000,- nett / person
Jakarta   : Rp. 3.750.000,- nett / person  

Fasilitas : 

  1. Training Module
  2. Certificate
  3. Workshop Kit
  4. Training Photo
  5. Training Room with Full AC Facilities and multimedia
  6. Once lunch and twice coffee break
  7. Qualified instructor  

Venue (Bandung) : 

Savoy Homann, Aston Tropicana, Golden Flower Hotel, Gino Ferucci, El Hotel Royale Bandung, Aston Pasteur, The 101 Bandung Dago, Aryaduta Bandung, Best Western Premiere La Grande Hotel, Grand Tjokro, Grand Preanger, Banana Inn, Crowne Plaza Bandung

Venue (Jakarta) :
Lumire Hotel & Convention Center, Hotel Kaisar Jakarta, Oasis Amir Hotel, Royal Kuningan Hotel, Dreamtel Hotel International Menteng, Puri Denpasar Hotel Kuningan, Harris Hotel Tebet, Hotel Menara Peninsula Slipi, Ibis Arcadia Hotel Thamrin, Fave Hotel Gatot Subroto


Catatan :

Venue atau Tempat pelaksanaan training akan disertakan pada saat pengiriman Proposal / Undangan Training.

Deskripsi

Telemarketing adalah aktivitas yang tidak semudah seperti apa yang terlihat. Telemarketing terkait dengan berbicara dengan seseorang melalui tilpon yang anda tidak ketahui serta mencoba meyakinkan mereka untuk membeli suatu produk, pelayanan, atau menjadi anggota dari sesuatu yang ditawarkan. Berbagai kesempatan, telemarketers gagal karena mereka tidak mengetahui pekerjaan dengan baik.

Tujuan Pelatihan :

Melalui Training Effective Telemarketing ini diharapkan dapat meningkatkan ketrampilan telemarketer yang profesional dengan penerapan teknik, kiat, dan praktek role-play keadaan yang sesungguhnya dan spesifik untuk industri property.

Sasaran Pelatihan :

Setelah mengikuti Training Effective Telemarketing ini, peserta diharapkan memiliki pengetahuan untuk:

  • Determination of potential client needs
  • Understanding the selling process
  • Talking the customer’s language
  • Avoiding common sales mistakes
  • Maximizing effectiveness of customer interaction

Target Peserta :

Telesales – Telemarketers – Sales Managers – Sales Reps – Sales Team Leaders

Metode Pelatihan :

  • Lecture yang interaktif dan partisipatif;
  • Diskusi kelompok;
  • Studi Kasus;
  • Role-play;
  • Pembahasan Insight
  • Pragmatis dan  “what will work”
  • Disampaikan oleh Master Trainer yang berpengalaman dalam sales &marketing

Outline Training :

Bagian - 1 : Communication Skills ;

  • Spoken communication
    • Improving the effectiveness of communication
    • Structure of communication
    • Questioning techniques
  • Listening Skills
    • Passive Listening
    • Active listening
    • Reflective Listening
  • Telephone Etiquette
    • Ways to make a Good First Impression
    • Effective Call Handling
    • Key Phases of an Outbound/Inbound Call
    • Hold Procedure
    • Dead Air
    • Using the Right Tone of Voice
    • Tips for Good Telephone Etiquette
    • Forbidden Phrases
  • Non-Verbal Communication
    • Using non-verbal encouragement over the telephone
    • Tips on body language over the telephone

Bagian - 2 : Selling Skills ;

  • How to be prepared
  • The importance of personal planning
  • The difference between telephone sales, telemarketing and telephone research
  • The importance of the first 15 seconds
  • Good times, bad times, unexpected times – which is best?
  • Key words and phrases
  • Structuring the call
  • Getting past the gate-keeper
  • Positive reinforcement
  • Establishing needs
  • Building a case
  • Overcoming objections
    • Listening – the forgotten art
    • How to recognise buying signals
    • Tracking the decision maker
    • Closing techniques
  • Dealing with different kinds of customers
    • Angry customers
    • Talkative customers
    • Gatekeepers
    • Customers who are not interested
    • Customers who are pressed for time


Fasilitator :

(CV Trainer akan disertakan pada saat pengajuan Proposal Training)


CARA MENGIKUTI PELATIHAN YANG KAMI SELENGGARAKAN :
  1. Mengisi FORMULIR PENDAFTARAN (Klik Disini)
  2. Mengirimkan email ke :  
    info@lambertconsulttraining.com
    lambertconsulttraining@gmail.com
  3. Hubungi kami ;
    Telp. +62-22 4212715 / +62-22 54415030
    WhatsApp : 0811-2299-772 (klik disini)
    Handphone : 0821-1888-8091

Catatan :  

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk IN HOUSE TRAINING. Untuk permintaan IN HOUSE TRAINING dengan jenis topik lainnya, silahkan mengirimkan via email.

  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan andasilahkan mengirimkan via email.

CONTACT US
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Office :
PT. LAMBERT PERFORMA INDONESIA
Laboratory For Management & Business Experts
(LAMBERT Consulting & Training)
Wisma Monex 9th Floor, 
Jl. Asia Afrika No. 133 - 137
Bandung, West Java

Telp. +62-22 4212715
+62-22 54415030

Hotline :  
08112299772 (WhatsApp)
082118888091
 

E-mail :
info@lambertconsulttraining.com
lambertconsulttraining@gmail.com
 
www.lambertconsulttraining.com

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