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BUSINESS PROCESS MAPPING

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Training Time :

23 - 24 Januari 2020
24 - 25 Februari 2020
23 - 24 Maret 2020
23 - 24 April 2020
27 - 28 Mei 2020
23 - 24 Juni 2020
22 - 23 Juli 2020
25 - 26 Agustus 2020
22 - 23 September 2020
22 - 23 Oktober 2020
23 - 24 November 2020
22 - 23 Desember 2020

Venue (Bandung) : 

Savoy Homann, Aston Tropicana, Golden Flower Hotel, Gino Ferucci, El Hotel Royale Bandung, Aston Pasteur, The 101 Bandung Dago, Aryaduta Bandung, Best Western Premiere La Grande Hotel, Grand Tjokro, Grand Preanger, Banana Inn, Crowne Plaza Bandung

Venue (Jakarta) :
Lumire Hotel & Convention Center, Hotel Kaisar Jakarta, Oasis Amir Hotel, Royal Kuningan Hotel, Dreamtel Hotel International Menteng, Puri Denpasar Hotel Kuningan, Harris Hotel Tebet, Hotel Menara Peninsula Slipi, Ibis Arcadia Hotel Thamrin, Fave Hotel Gatot Subroto

 
Investment Fee :
Bandung : Rp. 3.500.000,- nett / person
Jakarta   : Rp. 3.750.000,- nett / person


Fasilitas : 

  1. Training Module
  2. Certificate
  3. Workshop Kit
  4. Training Photo
  5. Training Room with Full AC Facilities and multimedia
  6. Once lunch and twice coffee break
  7. Qualified instructor  


Catatan :

Venue atau Tempat pelaksanaan training akan disertakan pada saat pengiriman Proposal / Undangan Training.

 

DESKRIPSI

Proses adalah serangkaian kegiatan yang merubah masukan menjadi keluaran. Proses pengenalan dan penggambaran kegiatan-kegiatan yang ada pada suatu organisasi adalah Pemetaan Proses Bisnis (Business Process Mapping). Proses-proses bisnis seringkali tidak tergambar dengan baik sehingga tidak semua anggota organisasi paham atas keseluruhan proses yang ada.

 

Apapun kegiatan yang dilakukan oleh corporate merupakan gabungan antara input, action, output, dan proses. Untuk menjaga agar customers, employees, dan shareholders puas, maka corporate management harus berjuang mengatasi conflicting priorities. Dampaknya akan terlihat dalam conflicting processes. Untuk membantu mencapai true customer satisfaction, management memerlukan tools yang dapat melakukan holistic approach untuk menganalisa proses-proses tersebut.

 

Pelatihan ini menggunakan pendekatan  holistic approach mengintegrasikan proses-proses perusahaan agar bisa mencapai true customer satisfaction. Melalui pelatihan ini para peserta akan memperoleh pengetahuan dan skill mengenai tool tersebut diatas. Dalam pelatihan ini akan ditunjukkan juga kepada para peserta bagaimana melakukan analisa dan memperbaiki critical processes dalam organisasi sehingga dapat memberikan service level tertinggi kepada customers-nya baik internal maupun eksternal. Pelatihan ini juga memberikan pemahaman yang jelas apa yang process mapping dapat lakukan bagi korporasi dan penerapan praktis setiap langkah dalam process mapping. Secara umum pelatihan ini menyajikan proven method yang menjamin better processes dan membangun perusahaan yang lebih berfokus pada customer.

 

Selain itu, melalui pelatihan ini para peserta akan memperoleh ketrampilan dan pemahaman akan proses, manfaat proses, tatakelola proses, memperbaiki proses. Pelatihan ini juga dilengkapi dengan latihan, serta contoh. Para peserta juga akan difasilitasi bagaimana menggunakan software solution for business process mapping yaitu Microsoft Visio dan Enterprise Architect dalam sesi Process Mapping Generation.

 

Tujuan Pelatihan :

Setelah mengikuti pelatihan ini, maka Para Peserta akan mendapatkan pengetahuan dan skill Business Process Mappping, khususnya mampu:

  • Memahami secara umum dan praktis  apa yang dimaksud dengan Process Mapping
  • Memahami The Four Major Steps of Process Mapping
  • Memahami melakukan Drilling Down into the Process
  • Melakukan Process Indentification
  • Memahami bagaimana melakukan Information Gathering terkait dengan Process Mapping
  • Mampu melakukan Interviewing and Map Generation
  • Mampu melakukan Building Map
  • Mampu melakukan analisa Process Map, Customer Map, Spaghetti Map, dan RACI Matrices
  • Menggunakan Business Process Mapping Software i.e. Microsoft Visio, Enterprise Architect

 

Benefit Pelatihan

  • Seluruh peserta akan mendapatkan Business Process Mapping Toolkit Lengkap dalam format softcopy yang berisi bahan pelatihan, referensi, process dan template, software, Case Study dan Exercises, dll
  • Pelatihan akan difasilitasi oleh trainer yang berpengalaman dan akan membimbing peserta  dalam latihan dan studi kasus menggunakan pendekatan Hands-on/Practical Approach
  • Seluruh peserta akan mendapatkan bimbingan dari trainer dan mendapatkan kesempatan menggunakan software khusus untuk menyelesaikan masalah-masalah di area Business Process Mapping

 

Peserta :

Pelatihan ini ditujukan untuk Business Analyst, System Analyst, IT Planner, Management, Functional Manager/Supervisor (HR, Finance, Operation, dll), serta Project Manager yang sedang mengelola proyek berskala menengah-ke-skala besar dan cross-functional projects. Manajer fungsional, manajer lini, dan arsitek yang bekerja sebagai group leaders pada proyek dan bertanggung jawab dalam Business Process/Business Process Improvement, dsbnya.

 

Secara khusus pelatihan ini dirancang untuk:

Business Process Analyst, Business Analyst, System Analyst, Project Managers, Architects & Groups Leaders, Functional & Line Managers, IT. Juga dapat dihadiri oleh Developers and Staff, Advanced Project Managers, Senior Managers, Business Analysts, PMO/Project Specialist, Technical, Non-Technical, Pharma/Biomed, IT End-User, dan lain-lain.

AGENDA AND MATERIAL :

 

DAY ONE :

1. INTRODUCTION TO PROCESS MAPPING

  • What is PROCESS MAPPING
  • Why process mapping is important
  • The standard symbols used in process mapping
  • Types of process maps
  • Process mapping as a continuous improvement tool.
  • The 4 major steps of process mapping: Process Identification, Information Gathering, Interviewing and Map Generation., Analyzing the Data.
  • Customer Mapping
  • Spaghetti Maps and RACI Matrices
  • Comprehensive Example
  • JayKayCo Case Study

 

2. DRILLING DOWN INTO THE PROCESS.

  • Process Defined.
  • Processes, Units, Tasks, and Actions.
  • Identifying Inputs and Outputs to Units.
  • Defining Task and Action Levels
  • Comprehensive Example

       Exercises and Discussion:

  • Identifying Inputs, Transformations, and Outputs
  • Identifying Units within a Process
  • Unit Inputs and Outputs
  • Identifying Tasks, Actions, and the Related Inputs and Output
  • Human Resources Processes

 

3. PROCESS IDENTIFICATION.

  • Finding the Story
  • Identifying Company Processes
  • Business Process Timeline Worksheets
  • Comprehensive Example

       Exercises and Discussion:

  • Identifying the Process Trigger.
  • Determining Which Actions Are Trigger Points.
  • Identifying All Customer Trigger Points.
  • Naming the Processes.
  • Naming All Potential Triggers.
  • Supporting Processes
  • Additional Supporting Processes.
  • Defining the Hiring Process.

 

4. INFORMATION GATHERING.

  • Describe the Process.
  • Interviewing the Process and Unit Owners.
  • Process Profile Worksheet.
  • Comprehensive Example

       Tutorial:

      How to use Visio for Business Process Mapping

       Exercises and Discussion:

  • Identify the Process and Unit Owners
  • Improving Process Descriptions
  • Providing Process Descriptions
  • Matching Owners to Processes
  • Identifying Good Objectives
  • Writing Objectives
  • Identifying Risks
  • Determining Risks to Objectives
  • Identifying Key Controls
  • Identifying Measures of Success
  • Completing the Process Profile Worksheet

 

DAY TWO :

5. INTERVIEWING AND MAP GENERATION.

  • Interviewing
  • Map Generation
  • Comprehensive Example

       Tutorial:

      How to use Enterprise Architect for Business Process Mapping

       Exercises and Discussion:

  • Process Mapping Basics
  • Decision Trees
  • Verb/Noun Format
  • A Simple Process Map
  • Building Your First Complete Map
  • Putting It All Together

 

6. BUILDING THE MAP

       Exercises and Discussion:

  • Mapping the Hiring Process

 

7. ANALYSIS OF THE PROCESS MAPS

  • Review the Process Profile Worksheet
  • Review the Process Map

       Exercises and Discussion:

  • Analyzing Approvals
  • Analyzing Process Map Loops
  • Analyzing Delays, Rework, and Handoffs
  • Analyzing the Forms
  • Analyzing Unfinished Activities
  • Analyzing the Hiring Process

 

8. CUSTOMER MAPPING.

  • Steps of Customer Mapping
  • Defining the Job
  • Identifying Key Tasks and Actions
  • Actions, Inputs, and Outputs
  • Measures of Success
  • Ranking Measures and Determining Success
  • Customer Profile Worksheet
  • Creating the Customer Map

       Exercises and Discussion:

  • Defining the Job
  • Identifying Key Tasks
  • Actions, Inputs, and Outputs
  • Determining Measures of Success
  • Completing the Customer Profile Worksheet
  • Building a Customer Map
  • A Comprehensive Customer Mapping Project

 

9. SPAGHETTI MAPS AND RACI MATRICES

  • Spaghetti Maps
  • Identifying the Key Steps
  • Building the Actual Map
  • Analyzing the Spaghetti Map
  • RACI Matrices
  • Building the RACI Matrix
  • Analyzing the RACI Matrix

       Exercises and Discussion:

  • Identifying the Key Steps
  • Building the As Is Spaghetti Map
  • Building the To Be Map
  • Spaghetti Mapping the Hiring Process
  • Determining Responsibilities
  • Building a RACI Matrix
  • Analyzing the RACI Matrix

 

FASILITATOR :

(CV Trainer akan disertakan pada saat pengajuan Proposal Training)


Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email dibawah ini.

  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat email dibawah ini.

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